Notes
From the work
A few pieces from the work, and one from the old Hastings papers.
-
September 2026
What the Hastings papers kept
Six reports from Ashby-de-la-Zouch (Hastings), as they were written, and the years the file does not have.
-
September 2026
KPIs for visitor attractions
Which measures are worth watching, and how to report them so someone can act.
-
August 2026
Measuring the performance of your attraction’s gift shop
Spend per head is a poor measure. Conversion rate and average transaction value are the ones worth watching.
-
November 2024
Warning signs in your cafe
A short list of what I look for in a castle, museum or theme-park cafe.